Responsibilities 1 Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) 2 Greet and welcome guests 3 Answer questions and address complaints 4 Answer all incoming calls and redirect them or keep messages 5 Receive letters, packages etc. and distribute them 6 Prepare outgoing mail by drafting correspondence, securing parcels etc. 7 Check, sort and forward emails 8 Monitor office supplies and place orders when necessary 9 Keep updated records and files 10 Monitor office expenses and costs 11 Take up other duties as assigned (travel arrangements, schedules etc.) Requirements 1 Proven experience as front desk representative, agent or relevant position 2 Familiarity with office machines (e.g. fax, printer etc.) 3 Knowledge of office management and basic bookkeeping 4 Proficient in English (oral and written) 5 Excellent knowledge of MS Office (especially Excel and Word) 6 Strong communication and people skills 7 Good organizational and multi-tasking abilities 8 Problem-solving skills 9 Customer service orientation 10 High School diploma; additional qualifications will be a plus
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